Glow

Glow is Scotland’s nationally available digital environment for learning. A Glow account provides access to a number of web services and procured resources that allow users to create, collaborate and innovate.

Login into Glow 

 

 

 

Glow - Free Microsoft Office 365 accounts for home PC or Mac from Islay High School on Vimeo.

Teams - Assignments from Islay High School on Vimeo.

 

Youtube Playlist  - Help for Students with Office 356

 

 

 

Question -  

I can't see files when I go to my files tab in teams? 

Answer -  

Teams is currently under a lot of stress from the amount of users that have currently started using it and therefore it’s not going to be able to keep up with the amount of users requesting to see their files, and therefore usually at peak times the files tab will seem unavailable, please just try again at another time to fix this issue. 

You can also download the desktop version of Microsoft Teams ( https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/download-app ) 

Downloading the desktop version of teams will give you a better chance of being able to retrieve your files etc when you need them. 

  

Question –  

I can’t see any of my assignments 

Answer-  

 Teams is currently under a lot of stress from the amount of users that have currently started using it and therefore it’s not going to be able to keep up with the amount of users requesting to see their assignments, please just check back at a later time to see if teams was able to load them. 

 You can also download the desktop version of Microsoft Teams ( https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/download-app ) 

Downloading the desktop version of teams will give you a better chance of being able to retrieve your files etc when you need them. 

 

Question -  

I can’t open word documents on the team's app on my iPhone 

Answer -  

Please try and open the document on another device, currently the team's app on iPhone doesn't like opening documents on iPhone. 

 

Question -  

My teacher can’ see the work I submitted 

Answer - 

Please make sure that you upload the correct version of the work you have completed when returning assignments on team, make sure you also upload pictures of your work if you have created a drawing or design. 

 

Question -  

I can’t open the file my teacher has sent me 

 

Answer - 

If teams is being slow then please wait for it to catch up and then try again, if the issue still persists or the file type is invalid then you can ask your teacher to re upload the file in a different format, any issues then don’t hesitate to reach out to I.T @harry ofarrell @mr barker on teams. 

 

Question -  

What's my Glow username and password 

Answer - 

Email russell.pollock@argyll-bute.gov.uk to get your details  

 

Question -  

What is Microsoft Teams, and why are we using it?  

 

Answer - 

 

Question -  

I don’t have a copy of Microsoft office on my computer/Mac. How can I get one? 

Answer – A free copy of office can be downloaded for your computer or Mac from within glow – link attached - Download your free copies of Office for your home computers with your Glow account 

  

Question-  

What is onenote/ class notebook?  

Answer -  

Class one notes can be setup by your teacher, they will contain class resources for completing work at home, they can also put in there videos and tutorials on things that will help the class. 

 

Question -  

How do I install Microsoft Teams on my phone?  

Answer – You can download the teams app on your iPhone or android device using the below links: 

 

Question -  

How do I save a file from Apples Pages/Microsoft Word into a format everyone can use?   

Answer -  

Go to file, click export, select word, and then make sure you select the format as “.docx” this will export the document as a word document so everyone else with access can read it. 

 

Question -  

How do I access my Glow email account  

Answer-  

Head over to the school website and click on the glow tab, login as usual , this will take you to the main Islay High School Glow Dash board where you can the select the “mail” app , be aware you may have to sign in again with your glow account information. 

 

Question -  

What is my Glow Email address?  

Answer-  

You can find your glow account email address by following the above steps to get into your glow email account , located in the top righthand side of the glow email account will be your glow icon which will have your initials in it, clicking that will reveal a drop down that will contain your glow email address. 

 

Helpful videos on how to use Microsoft Teams and its associated applications.